Wholesale customer contact MS ABBY:FB & Whatsapp:+8618826403887
We arm to provide our best quality products and customer service. and our customer service specialists are always standing by to solve any of your problem. If you have any questions about the shipping time & defective quality & items no received, please do contact us, we can give you a satisfied answer & resolution. We greatly appreciate your 5-STAR POSITIVE feedback and please do NOT leave negative feedback without asking for help.
Q: How to select the FedEx express shipping way?
A: Please contact our sales (whatsapp+8618826403887 ABBY CANNI) and they will calculate the exact extra shipping cost for you. Our price do not include any import tax or customs fees.
Q: What’s kind of shipping way will you use? How long time?
A: For order less than US$8.0, we will use normal economic mail post with shipping time 25-60 days to most countries.
For order reached US$8.0, we will use registered mail post with shipping time 15-45 days to most countries.
If the country have strict customs rules like Italy, Brazil etc, the shipping time will be largely delayed.
VENALISA VIP Gifts Program Start from November 21st 2018 Only available for VEANLISA 7.5ml item color NO.: 901-960 One order reached 20 PCS, you will get one 7.5ml VENALISA base coat + one 7.5ml VENALISA topcoat as free gifts One order reached 60 PCS, you will get one 7.5ml VENALISA base coat + one 7.5ml VENALISA topcoat + one VENALISA color card as free gifts One year’s total order reached US$80 (must include VENALISA 7.5ml color gel polish), you will get one VIP (surprised) gift
Brand : VENALISA Name : UV Builder Gel Volume : 225G/8OZ one bottle N.W. : 250g Color Chart : 25 Colors Type : Soak-off UV Gel Certificates : SGS, MSDS, REACH, CPNP
1.This products have two series:301~315 colors is solid colors.316~325 colors is semi-tansparen colors. 2.This products only can work with UV lamp. 3.Picture on computer may cause a little difference,if you mind the difference,please don’t order it. 4.Keep away from children 5.Keep away from sunshine and heat 6.Keep tight after use 7.Discontinue use if sensitization occurs 8.It’s normal phenomenon if the gel goes thicker in the case of temp
801s2 # builder gel 25 colors chart(1KG):
the best selling builder gel color:301.302.304.306.309.313.316.324
if you want to buy a small bottle(15ml) builder gel ,please click the follow picture:
301~315 colors is solid color,316~325 colors is semi-tansparen colors:
Advantages of camouflage uv gel:
1.No tingling 2.Not easy yellowing 3.Not easy to bubble 4.Viscous component 5.Not easy to break
Use steps of camouflage uv gel:
1. File the nail surface lightly 2. Apply a very thin layer of Bonder or Natural Nail Primer if needed 3. Apply Builder Gel and cure for 3 minutes. Apply additional coats if desired 4. Place the nails under the UV light for a full 3 minutes to completely cure the ge 5. Apply a second coating of gel and cure for 3 minutes 6.Clean the nails with a lint- free nail wipe saturated with the cleanser to remove the sticky uncured layer Soak off CANNI Camouflage uv builder gel
Q: How to track the shipping information?
A: Please login with your tracking number in this website:
But normally, the tracking information will be valid within 5 workdays after we shipped your order.
For Order & Payment
Q: Will you ship my different orders in one parcel?
A: If you make different orders in the same day / the same store and ship to the same address, we will pack and ship them in one parcel together.
Q: How to select different colors in one order to get discount?
A: If you want to purchase more than one product, please add everything to your Cart first. When you proceed to the checkout page, the Seller Discount will be automatically calculated.
Q: Why not approve my payment?
A: The payment were controlled by Aliexpress platform, please contact the service if you have any problem for payment. Web link:
Q: I canceled the order why the money did not return to the account?
A: The money will return to your account within 7 days normally. Because all related payments were controlled by Aliexpress, please contact the service by this link also:
For Color Difference & Volume
Q: Why are there color differences between real products and pictures displayed on the computer?
A: Due to the pictures were taken in different lighting background and will be showed by different display, so it is normal for color difference between real products and pictures. But the colors we showed had 99% close to true color. We recommend you to check the feedback and compare our customers real picture accordingly.
Q: Why is the goods I received not full?
A: We declared each bottle with exact volume like 5ml each jar/bottle. But if the bottle were filled completely full, the volume is at least 8ml. We need to ensure the bottle with small empty space for foil sealing. Meanwhile, due to the goods were filled by machine, ±2% error is possible.
Q: What should I do if I receive a damaged product?
A: If you find any damage when you receive the parcel , please take photos and showed to our service before you open the original package. If confirmed, we will give you a satisfied solution.
Q: What should I do if I receive an order missed some items?
A: Please tell us the exact item and color number you missed, we will check and confirm with our order system/ shipping system for the exact weight. If confirmed, we will give you a satisfied solution.
Our solution included but not limited like: Resend the goods, refund the related money and provide our special coupon for next order etc.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|